certificaci?n ISO 20000 helps organizations establish a structured IT Service Management System that supports reliable, efficient, and customer-focused service delivery. It is suitable for businesses that provide or manage IT services and want to improve their service management practices. The certification process evaluates areas such as service planning, incident management, service performance, operational controls, and continual improvement. Implementing ISO 20000 can help organizations improve service quality, strengthen operational efficiency, manage risks, and increase customer satisfaction. A well-implemented system also provides a consistent framework for monitoring IT services and identifying opportunities for ongoing improvement.