Whether you're facing an issue with a deposit, a withdrawal delay, or a complex derivatives order, By***’s support system is designed to provide rapid assistance. Knowing the best way to contact them and what information to provide can significantly cut down on resolution time.

Furthermore, as an active trader and community member, you can earn by sharing your positive platform experience and the helpfulness of its support through the lucrative Backcom By*** program.

Know Your Primary Contact Channels

By*** offers several official channels, each suited for different types of inquiries. Knowing which channel to use is the first step toward a quick resolution.

Live Chat Support (24/7)

The Live Chat function on the By*** website and mobile app is the fastest way to get in touch with a support agent for urgent or general inquiries.

- Best For: Immediate issues like delayed deposits, withdrawal errors, interface questions, or basic account verification status.

- Tip: Access the chat from your logged-in account. This immediately links your query to your User ID, saving time on verification.

Email Support

Email is best for complex issues that require attached documentation, multiple screenshots, or a detailed chronological explanation.

- Best For: Complex technical problems, disputes, detailed account history reviews, and legal/compliance inquiries.

- Tip: Use the email address associated with your By*** account to speed up the identity verification process.

Official Social Media Channels (e.g., Twitter/X)

While not a primary support channel for sensitive issues, By***'s official social media accounts can be used for public inquiries about general platform status or announcements.

- Best For: Checking for global system maintenance, widespread issues (e.g., slow blockchain confirmation), or general feedback.

- Caution: Never share sensitive account details (password, 2FA codes, wallet addresses) via social media DMs.

Read more:

- https://www.cemkrete.com/forum/topic/97200/by***-margin-call-explained:-avoid-liquidation-risks

- https://www.bestloveweddingstudio.com/forum/topic/38924/by***-eth-trading-tips-for-better-crypto-investing

Prepare Your Information Before Contacting

The most common reason for slow resolution is the back-and-forth required for the agent to gather necessary data. Have the following information ready before initiating contact, especially for deposit/withdrawal issues.

Key Account and Transaction Details

- User ID (UID): Your unique 7-8 digit By*** identification number.

- Transaction Hash (TxID): For deposits and withdrawals, this blockchain identifier proves the transaction was processed on the network.

- Timestamp: The exact date and time (including timezone) when the issue occurred or when the transaction was initiated.

- Order ID: For trading issues (e.g., an unexecuted limit order), provide the specific order number.

Screenshots and Proof

Capture clear, full-screen screenshots that include:

- Error Messages: Any pop-up or on-screen message you received.

- Wallet Addresses: If applicable, the source and destination wallet addresses.

- Blockchain Confirmation: A screenshot of the transaction hash viewed on a blockchain explorer (showing confirmations).

Tips for Expediting Resolution

A concise, professional, and well-structured message will get you to a solution much faster than a long, emotionally charged one.

- Be Clear and Concise: State the problem in the first sentence.

- Maintain a Single Thread: Once you start a support case via Live Chat or Email, stick to that one thread. Opening multiple tickets for the same issue confuses the system and slows down all agents.

- Define Your Goal: Clearly state what you need the support agent to do (e.g., "Please check the status of my withdrawal," or "Please help me reset my 2FA").

- Be Patient with Transfers: If an agent escalates your issue to a specialist (e.g., a technical team member), the subsequent response might take longer than the initial chat reply.

By treating By***'s customer support as a professional service requiring accurate data, you not only ensure the quickest resolution for yourself but also contribute to a more efficient support ecosystem for all traders.



Author: Backcom App

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