We started losing customers due to constant delivery delays. Formally, everything works, but in practice, it's complete chaos. How did you deal with this?

We had a very similar situation: orders were mixed up, managers gave customers different deadlines, and warehouses operated without a single source of truth. We realized that the problem was not with the people, but with the lack of a system. That's when we turned our attention to here , which clearly describes the approach to building a centralized SCM system. After implementation, we got a single platform where we could see the status of each order, warehouse balances, and actual delivery times. This made it possible to synchronize the work of departments and stop "putting out fires." Most importantly, we were able to restore customer trust because now we only promise what the system actually confirms with data.

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