When it comes to making a site truly inclusive, what less obvious design decisions, beyond color contrast or text size, might unintentionally exclude certain users, and how can designers identify and fix these issues early in the process?

I just read Clay's article oninclusive web design and found it very helpful. I never realized how many design choices I take for granted - like color contrast or button size - can actually exclude users. Their examples were extremely practical and I appreciated the combination of technology and empathy in their approach. If you're developing something online and care about user experience, you should definitely read this book. You will get practical advice.